All products can be returned through the Express Messaging Service. Shipping costs will be charged in full to the client. Within 14 days of receiving the product.
We always hope that you are happy with the purchases made on www.modalatina.it, each article is subjected to double check before shipping, to be sure that you'll get a product in perfect condition, but if for any reason you wish to change the goods or have a refund equal to its value, you may do so provided that the products are still in their original packaging in perfect condition, they have been worn and have their own label. For hygiene reasons, they will not be accepted for exchange or refund products that come into contact with private parts, such as thongs, briefs and any type of sock. We also advise you not to try the products purchased with tanning or self-tanning lotions and always wear your underwear, unfortunately we will be forced to reject products returned in unacceptable conditions. You can exercise the right of withdrawal, the D.lgs.206 / 05 so provides no later than 14 days from the moment we receive the shipment (the days begin to be calculated on the basis of proof of delivery).
You can choose how to handle the returns:
- Replacing the boss bought;
- Repayment: the price paid for the returned products, excluding shipping charges, gift wrap and more.
Any gifts should be returned if a request is made for reimbursement.
Conditions to properly exercise the right of withdrawal
First, to exercise the right of withdrawal, you will need to follow these simple conditions in order to obtain a refund of what you paid during the purchase:
- The notice of intention to make a product must take place no later than the fourteenth day after the date of delivery by mail to firstname.lastname@example.org. If communication does not take place within this time frame, your request can not be taken into account.
- The item must be returned through a single shipment within their original packaging, and with their card. They will not accept returns of products belonging to the same order sent at two different times.
- Products must be returned intact and must not have been used or damaged.
Not be accepted:
- Heads intended for contact with intimate parts (briefs, thong, thong, stockings, bodystocking, etc.)
- Heads not in original packaging or damaged packaging
- Heads worn or washed
- Heads damaged due to improper treatment of the customer
- Parcels sent back on delivery or carriage forward
- Parcels sent back without prior notice
A sanitized, we kindly ask that swimwear, thongs and briefs of all kinds are tested wearing their underwear. Where will 'clear that this' is not' the case we will be forced to reject changes or refunds. Please also be advised that all the socks and products sold in one size can not be exchanged or refunded.
Lack of acceptance of the return by www.modalatina.it
In case they do not meet the above conditions, or were to be found damage to the returned products or their use, www.modalatina.it reserves the right not to accept the return. In this case you may decide to again receive the purchased products, but making you pay for shipping costs. It will not be subsequently possible to refuse the shipment sent.
Modlatina, not 'in any case be held liable for direct or indirect damages caused by late delivery of an order or by the loss of the same by the carrier. Upon delivery of the goods the customer and 'must check: that the number of packages delivered corresponds to the order made, that the packaging is intact and not altered even in the closing strip. In case of tampering and / or breakage, the customer must 'immediately challenge the shipment and / or delivery putting the word' 'Control Reserve Goods'' on the copy of the delivery document to be returned signed to the carrier or to another operator. The cient and 'obliged to report any damage within 48 hours of receipt of goods, by mail to email@example.com.
The repayment of the total price of the product (excluding shipping costs) will be no later than 30 days from the date of receipt of the return. The timing of reimbursement varies depending on the payment method you used, and specifically:
- Paypal: the refund will be made directly to your Paypal account and will be immediately visible. Paypal itself will send you a notice stating the redemption and, later on, you will be contacted via email from our customer service.
- Bank transfer: in this case you will be contacted by our customer service, which will ask you for bank details in order to proceed with the refund of the amount paid. The technical time to get the crediting of bank account depends on the procedures of your backed lender.
Once you exercised the right of withdrawal within 14 days of receipt of goods, by written notice and subsequent confirmation of our staff, you can proceed with the shipment by sending it to:
Via Giovanni Paisiello, 7
20131 Milan (MI) Italy
tel. + 39 3339928572
All return items can be returned by courier. The amount for the shipping charges will be 'at your expense.
We remind you that, if you decide not to use a courier, you will take responsibility for product damage or the loss of the same.